Privacy Policy
Last updated: August 27, 2026
This Privacy Policy describes how XigouCloud Trading Co., Limited ("CXACXC", "we", "us" or "our") collects, uses, discloses and protects personal information when you visit or make a purchase from cxacxc.com, contact us or otherwise use our services.
1. Personal information we collect
Depending on how you interact with us, we may collect:
- Contact and account information, such as name, email address, telephone number, billing and shipping address;
- Order and transaction information, such as products ordered, amounts, currency, discounts, returns and fulfillment status;
- Payment information processed by our payment providers. We generally receive transaction confirmation and limited payment details rather than complete card numbers;
- Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referral source and interaction data;
- Communications, including support requests, reviews and other information you choose to provide; and
- Marketing preferences, including consent and opt-out records.
2. How we use personal information
We use personal information to process payments and orders; arrange fulfillment, shipping, returns and refunds; provide account and customer support; communicate transactional updates; maintain security and prevent fraud; improve our website and services; comply with legal obligations; and, where permitted, personalize or measure marketing.
3. Cookies and similar technologies
We and our service providers may use cookies, pixels, local storage and similar technologies for essential site functions, preferences, analytics, fraud prevention and advertising. Available cookie controls may be presented through the site. You can also adjust browser settings, although blocking necessary cookies may prevent checkout or other features from working correctly.
4. When we disclose information
We may disclose personal information to vendors that help operate the store, including SHOPLINE and providers of payments, fraud prevention, hosting, analytics, advertising, customer support, fulfillment, logistics and returns. We may also disclose information to professional advisers, regulators or authorities when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or complete a merger, financing, reorganization or sale of business assets.
Service providers are expected to use information only for authorized purposes and subject to appropriate obligations. We do not disclose personal information in exchange for money. Certain advertising or analytics activity may be treated as "sale", "sharing" or targeted advertising under some privacy laws; where applicable, you may opt out using available site controls or by contacting us.
5. International transfers
Because we operate an international online store and use providers in multiple countries, information may be processed outside your country of residence. Where required, we use appropriate safeguards for cross-border transfers and remain subject to applicable legal requirements.
6. Retention and security
We retain information for as long as reasonably necessary for the purposes described here, including order support, accounting, dispute resolution, fraud prevention and legal compliance. Retention periods vary by data type and legal requirement.
We use reasonable administrative, technical and organizational safeguards. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.
7. Your privacy rights
Depending on your location, you may have rights to request access, correction, deletion, portability or restriction of personal information; object to certain processing; withdraw consent; or opt out of targeted advertising, sale or sharing. You may also have the right to appeal a decision or complain to your local data protection authority.
To submit a request, email support@cxacxc.com and describe the right you wish to exercise. We may verify your identity and authority before acting. We will not discriminate against you for exercising applicable rights.
8. Marketing communications
You can unsubscribe from promotional emails using the link in the message or by contacting us. You may still receive non-promotional communications about orders, security, policy changes or customer support.
9. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from children without authorization required by law. A parent or guardian who believes a child provided information may contact us to request review and deletion.
10. Third-party links
Our site may link to services we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.
11. Changes to this policy
We may update this policy to reflect changes in our services, technology or legal obligations. The revised version will be posted here with a new "Last updated" date.
12. Contact
The business responsible for this store is XigouCloud Trading Co., Limited. Privacy questions and requests may be sent to support@cxacxc.com.