Refund Policy

Last updated: August 27, 2026

We want orders from cxacxc.com to arrive as described. This policy explains returns, exchanges and refunds provided by XigouCloud Trading Co., Limited ("CXACXC", "we", "us" or "our"). It does not limit any mandatory consumer rights that apply in your location.

1. 30-day return window

You may request an eligible return within 30 days after the carrier records delivery. To qualify, an item must generally be unused, unworn, unwashed and in the condition received, with its original packaging, accessories, manuals and proof of purchase.

Before sending anything back, email support@cxacxc.com with your order number, the item concerned and the reason for return. We will provide return instructions and, when applicable, a return authorization. Returns sent without authorization or to an address not provided by us may be refused.

2. Damaged, defective or incorrect items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery where reasonably possible. Include your order number and clear photos or a short video showing the item, packaging and shipping label. We may offer replacement parts, a replacement item, a refund or another appropriate remedy.

When we confirm that the issue was caused by us or occurred in transit, we will cover reasonable approved return shipping costs where a return is required.

3. Non-returnable items

For health, safety or practical reasons, certain items cannot be returned unless defective or required by law. These may include:

perishable goods, food, flowers or plants;
customized, personalized or made-to-order items;
opened personal-care, intimate, hygiene or cosmetic products;
hazardous materials, flammable liquids or gases;
digital goods, downloadable products and activated software;
gift cards; and
items clearly marked final sale, where such restrictions are permitted by law.

4. Return shipping

For a change-of-mind return, the customer is responsible for approved return shipping costs unless we state otherwise or applicable law requires us to cover them. Original shipping charges are generally not refundable.

If we confirm that an item was damaged in transit, defective, incomplete or incorrect, we will cover reasonable approved return shipping costs when a return is required. Use a trackable service and retain the receipt; we are not responsible for returns lost before reaching the designated return facility.

5. Exchanges

Because inventory changes quickly, we do not guarantee direct exchanges. The fastest option is usually to return the eligible item and place a new order after the return is approved. If a replacement is appropriate for a damaged or incorrect item, we will explain the available option.

6. Refunds

After an authorized return arrives, we inspect it and notify you of the decision. Approved refunds are issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may require an additional 5–10 business days to post the credit.

A deduction may be made for missing parts, avoidable damage, use beyond what is reasonably necessary to inspect the item, or other loss in value, to the extent permitted by law.

7. Order cancellations

Contact us immediately if you need to cancel. We will try to stop an order that has not entered fulfillment, but cancellation is not guaranteed. Once dispatch has begun, the order must follow the return process after delivery. Personalized or made-to-order items may not be cancellable after production starts.

8. Chargebacks and unresolved concerns

Please contact us first so we can investigate and offer an appropriate resolution. Nothing in this section prevents you from exercising rights available through your payment provider or applicable law.

9. Contact

Return and refund requests: support@cxacxc.com. CXACXC is operated by XigouCloud Trading Co., Limited.