Politică de livrare

Last updated: August 29, 2026

This Shipping Policy explains how orders placed on cxacxc.com are processed and delivered by XigouCloud Trading Co., Limited ("CXACXC", "we", "us" or "our").

1. Order processing

Orders are reviewed, prepared and dispatched within 48 hours after we receive the order. If a clearly identified pre-order or personalized item has a different dispatch schedule, that schedule will be shown before purchase.

You will receive an order confirmation at the email address used at checkout. A shipping confirmation with tracking information will be sent after the carrier accepts the parcel.

2. Shipping methods, charges and delivery estimates

Shipping method: Standard tracked shipping is our default delivery method. Depending on the destination, parcel size and carrier availability, an order may be transported by an international express carrier, postal service or local delivery partner. The carrier name and tracking number are provided in the shipping confirmation after dispatch.

Shipping charges: Standard tracked shipping costs €5.90 when the eligible order subtotal is below €38. Standard tracked shipping is free for eligible order subtotals of €38 or more. The applicable charge is shown at checkout before payment.

Delivery time: Orders are dispatched within 48 hours after receipt. International transit commonly takes approximately 5–15 business days after dispatch. Transit times are estimates rather than guarantees. Remote locations, customs review, carrier disruptions, severe weather and peak-season volume can extend delivery times.

Delivery dates are not guaranteed unless a specific guaranteed service is expressly identified at checkout.

3. Shipping destinations and charges

Shipping availability depends on the product, carrier network and delivery address. If we cannot serve your address, checkout may be unavailable or we will contact you before dispatch. Standard tracked shipping is €5.90 below the €38 eligible-subtotal threshold and free from €38; the applicable charge is displayed before you submit payment.

4. Address accuracy and changes

Please review your full name, street address, apartment or unit number, postal code and contact information before placing an order. Contact support@cxacxc.com as soon as possible if a correction is needed. We will try to help before dispatch, but we cannot guarantee changes or rerouting once an order has entered fulfillment or been handed to the carrier.

Additional carrier costs caused by an incorrect or incomplete address may be deducted from a refund where permitted by law.

5. Tracking and split shipments

Tracking may take 24–72 hours to begin showing movement after dispatch. Items in the same order may arrive in separate parcels and on different days. Where that happens, additional tracking numbers may be issued.

6. Customs, duties and taxes

Cross-border orders may be subject to import duties, taxes, brokerage fees or customs procedures imposed by the destination country. Unless checkout expressly states that these charges are included, the recipient is responsible for them. We cannot undervalue a shipment or declare a purchase as a gift.

7. Delayed, lost or marked-delivered parcels

If tracking shows no meaningful update for an extended period, or a parcel is marked delivered but cannot be located, first check the delivery address, safe locations, household members and neighbors, then contact the carrier. If the issue remains unresolved, email support@cxacxc.com with your order number and tracking number so we can investigate.

Claims should be raised promptly and no later than 14 days after the carrier's recorded delivery date, or 30 days after the last tracking update for a parcel that has not arrived, unless local law provides a longer period.

8. Contact

Shipping questions may be sent to support@cxacxc.com. CXACXC is operated by XigouCloud Trading Co., Limited.